Have you been in a situation in which you really know what you want but you don’t know how to express it? Last Tuesday July 21 I had the task of revising some documents on a floppy disk. I asked several people participating in the Urbino Project about what might be my best option . They recommended the multimedia library in Urbino. I arrived at the library and asked in Italian, “Do you speak English or Spanish?” One of the ladies in the library spoke a little bit of English. I tried to tell her that I needed a computer to see the files on my floppy disk. Using words in this situation wasn’t the best strategy for me. But after showing the disk and making other gestures, she understood what I needed and assigned me to a computer with a floppy disk drive. I was able to do my work. I truly believe that we take language and communication for granted. They are examples of those things that you start to notice once you don’t have them.
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Ah…floppy discs! And they aren’t even floppy any more!! As you so rightly point out, effective and efficient communication is an interesting example of something we take for granted until our usual approach doesn’t work.